Customer Services Advisor (1086218EW)

We are seeking an efficient Customer Services Advisor to join our Employer Engagement Team within the Careers and Employability Service, to help coordinate and promote our offering to students. This post will be appointed on a permanent basis.

This exciting new role focuses on the growth of our employer engagement. The Customer Service Advisor will be instrumental in supporting the implementation of our marketing strategy to promote work experience opportunities and other employer engagement activities to the student body. The successful candidate will demonstrate the creative flair required to appeal to, and engage with, both students and employers through a variety of marketing activities.

Organisation skills and providing administrative support to the Employer Engagement Team, through collating and uploading data, maintaining spreadsheets and databases, booking hospitality/venues and processing applications will be key to the success of this appointment. 

The successful candidate will possess excellent customer service skills, time and project management, communication skills (both written and verbal) and have an excellent understanding of the Microsoft Office suite (Excel, Word and Outlook). Experience in the use of databases is essential to undertake this role.

Experience in marketing is desirable but not essential, however you must demonstrate transferable skills, commitment and enjoy working in a fast-paced environment.

The University’s Careers and Employability Service provides a range of support services to help students build their career portfolio and make a successful transition to the workplace following graduation. You can find out more about our programmes and services at: http://www.southampton.ac.uk/careers.

The starting salary is £20,275. Further benefits of this role include the opportunity to join the University’s pension scheme, 20 days annual leave initially (increasing to a maximum of 24 days dependent on service) with further University closure days and access to University employer discount scheme.

To apply for this position you do NOT need to have experience in either higher education or the specific services we offer. This post presents a unique and exciting opportunity for an organised and exceptionally motivated individual.

The closing date for this post is 1st January 2019 with the planned interview date on the 15th January 2019. If you require further information about this role please telephone Alex Lamont on 023 8059 3501. 

The University Recruitment department will be closed from close of business on Thursday 20th December 2018 to Wednesday 2nd January 2019, so we will not be able to assist you with any application queries during this time.

Application Procedure:

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Rosie McPhail (Recruitment Team) on +44 (0) 23 8059 4043. Please quote reference 1086218EW on all correspondence.

Closing Date: 01 Jan 2019
Post Type: Management, Specialist & Administrative