Residences Customer Service Advisor (1087618TD)

We are recruiting a Customer Services Advisor role in our Residential Services department, within the Facilities team, on a fixed term contract for 1 year.

You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,700 rooms, instigating a new refurbishment plan, along with continued development of our halls offering to enhance the student experience. You will be part of a team who support the smooth running of our Halls of Residence providing an excellent customer service to our students and other stakeholders.

The successful candidate will be working primarily in our Wessex Lane Hub, including Wessex Lane and City Gateway Halls of Residence, but may include occasional work at other Residential sites, and our main campus

The main responsibilities for the Facilities role include:

Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provisionManaging the workload of the Customer Service Assistant and General Assistant teams to ensure the smooth operational running of our serviceLiaising with colleagues in the Student Life Team who collectively provide a 24/7 support to students in HallsProject work as delegated by the Residential Service Supervisor/Residential Services Management team

The successful candidate will quickly pick up new software packages, and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner. 

The ability to manage small numbers of people and one’s own workload are qualities we will be looking for.

The position offers a 36 hour/week contract working a 10am-6pm shift pattern with occasional shifts between 8am-4pm and 9am-5pm to meet business needs. You will also be expected to be available for occasional weekend and evening working particularly during our peak weekends in July and September.

To find out more about our Residential Services Team please have a look at our website at http://www.southampton.ac.uk/uni-life/accommodation.page.  

Application Procedure

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Charlene Tyson (Recruitment Team) on +44 (0) 23 8059 6803. Please quote reference 1087618TD on all correspondence.

Please note: The University Recruitment department will be closed from close of business on Thursday 20th of December to Wednesday 2nd January 2019, so we will not be able to assist you with any application queries during this time.

Closing Date: 19 Dec 2018
Post Type: Management, Specialist & Administrative