Administrative Assistant (Helpdesk) (ECSR18-01)

Staffordshire University, Estates and Commercial Services department seek to appoint an Administrative  
Assistant as part of our helpdesk team, acting as the first point of contact for all customer comments and complaints and to deal with these politely, efficiently and appropriately.

This role involves receiving and responding promptly to all customer requests using a variety of communication channels including telephone, email, on line chat, twitter, facebook and social media, relating to facilities and services issues, maintenance work and faults, ascertaining accurate and complete.

You will be required to undertake a wide range of helpdesk activities relating to Estates and Commercial services provisions including requests regarding; soft facilities, postal, grounds, maintenance, hard facilities, portering, room moves and exam support.

As part of a team, you will focus on delivering key University objectives and adopt a proactive, customer focused approach in the delivery of services which support high quality environments for students, staff and other stakeholders. A key requirement will be the ability to work as part of the in-house team, ensuring the University delivers the very best customer services.

We are looking for an innovative individual with the skills, ambition and an insight to undertake this role. If you meet the requirements of the job description and person specification and feel that you can bring something special into this role, then we look forward to hearing from you.

Closing Date: 28 Feb 2019
Type: Professional Support