Senior Service Designer (IS072419)

Are you a dynamic and experienced Senior Service Designer with a passion for delivering exceptional customer-centred services across a large and complex technical environment?

The University of Nottingham is one of the top 75 Universities worldwide, having 46,000 students and 9,000 staff, with a global reach and campuses in the UK, China and Malaysia. The Information Services (IS) department is at the heart of delivering change to this global and increasingly digital community, delivering new models of educational services as well as transforming back office services.

Job Purpose

Information Services is seeking to invest in a passionate Senior Service Designer who will play an integral part in transforming the end-to-end user experience for services across the University. You will lead the design effort and set the vision for a product or service to create exceptional digital experiences. You will be responsible for planning and organising people, infrastructure, communication and material components of a service, in order to improve its quality and the interaction between the service provider and its customers.You will be an advocate for the customer-centric user experience and will drive UX awareness across this transforming organisation.                                                                                                                                     

Job Responsibilities 

You will undertake a strategic role leading on the development and implementation of overarching service design governance and principles on a global, University-wide basis. Reporting to the Head of User Experience, you will lead and champion the Service Design process on behalf of IS. You will develop new designs for UoN Services and introduce digital patterns and standards that scale. You will undertake a lead role promoting, upholding and challenging service design principles across teams and departments within Information Services and wider. You will ensure adherence to the strategic service design roadmap by the provision of specialist, user centred design advice and guidance. 

Core Skills

Considerable grasp of technology to liaise knowledgably with academic, professional, research and technical staffHigh level of emotional intelligence and excellent interpersonal and communication skillsAbility to challenge the status quo and influence others to think differently and take risks to enable service improvementsInnovative and creative individual who adopts a user-centred approachAble to remove complexity from servicesAble to interpret, analyse and exploit user research and data and use to best effect in the Service Design processAble to sketch and prototype new designs on paper/HTML

This is a full time, permanent position. Job share arrangements may be considered. 

Informal enquiries may be addressed to Amanda Adamson, email amanda.adamson@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 24 Mar 2019
Category: Administrative, Professional and Managerial (APM)