Residence Experience Receptions Supervisor (0.4 FTE) (KW11555)

We are looking for a part time (14.6 hours per week) Residence Experience Receptions Supervisor to join our team. During term time, working hours are 9am-5.20pm, two days a week on Tuesdays & Wednesdays.

An element of flexibility is required outside of term time, especially during our busy summer commercial business period. During this period you may be required to work any 2 days out of the 7. Shift times will also vary at this time, on a rota basis, to cover the hours of 8am to 10pm. 

We have over 4000 bedrooms - these are generally occupied by students during term time and operate as a hotel for short stays and conferences during vacation periods. We operate several receptions on campus and in the city who cater to these customers. This position would predominantly be supervising our City reception. 

The Residence Experience team are responsible for ensuring outstanding service is delivered across all of our customer groups. This role supervises a small team of permanent and casual staff and you will be involved in their recruitment and responsible for their training. You'll work closely with your manager to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security. 

You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service. 

What we can offer you:a very generous employer contributory pension schemegenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balancewe are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangementsan excellent reward package that recognises the talents of our diverse workforcea wide range of personal and professional development opportunitiesa number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

Find out more about our benefits.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

Closing Date: 02 Apr 2024

Department: Management, Specialist and Administration

Salary: £23,144 to £24,533 pro rata per annum