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Institution: University of Nottingham
Reino Unido
Retrieved : 2026-01-09
Description :

Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to lead and inspire a team delivering consistently excellent customer service.Join our Customer Services Team in University of Nottingham Libraries.

We know that having colleagues from a wide range of backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people. 

You’llâ¯lead a team-  training and supporting staff and workingâ¯to improve and develop services.â¯Role modelling positive behaviour, you willâ¯help embed excellence.⯠

You’ll need to work independently at times,â¯prioritise and manage your workload,â¯and work with colleagues across all areas of University of Nottingham Libraries.â¯â¯  

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and highly attractive pension scheme.â¯â¯ 

To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.⯠

This is a fixed-term maternity cover post up to 30th October 2026.

Hours of work:â¯30hrs per week.

Monday 1-7pm (.5hr unpaid break)

Tuesday 10am-7pm (1hr unpaid break)

Wednesday 1-7pm (.5hr unpaid break)

Thursday 1-7pm (.5hr unpaid break)

Friday 1-7pm (.5hr unpaid break)

This post has a specific timetable and applicants must be able to work all the hours as advertised. ⯠

Please note some training may occur outside these hours and it will include operating an evacuation chair down a staircase to respond to emergencies. You will also work one public holiday/University Closure Day per year.  

We want to see the best possible version of you in your application. Please see our Customer Service Adviser Recruitment video – which is aimed at team members, but helps reflect our values https://mediaspace.nottingham.ac.uk/media/t/1_jdj4s55c 

To understand our recruitment process (including some handy tips and advice), please follow this link Understanding our application process - The University of Nottingham. 

Informal enquiries may be addressed to anna.pelekanou@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted. 

Closing Date: 25 Jan 2026
Category: Administrative, Professional and Managerial (APM)





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