Cleaning Officer (INF72-26)

About the Role

The University of Staffordshire is seeking an experienced and motivated Cleaning Services Manager to lead and manage the University’s cleaning operations. This role is key to ensuring high standards of cleanliness, hygiene, and compliance across our internal and external environments, supporting a safe, welcoming, and professional campus for students, staff, and visitors.

Key ResponsibilitiesLead and manage the University’s cleaning team using the Enterprise Service Management system (Solve), ensuring high performance and adherence to University standards and specifications.Develop, implement, and manage annual, quarterly, and monthly deep cleaning programmes, taking account of building usage patterns to maintain premium standards of cleanliness.Produce cleaning specifications, contracts, and Service Level Agreements (SLAs) for both internal teams and external suppliers.Lead and support the supervisory team in managing staff performance, including proactive absence management and performance development reviews.Ensure all staff are appropriately trained, competent, and up to date with the latest cleaning processes and techniques.Ensure supervisors maintain robust risk assessments, method statements, and safe systems of work.Manage cleaning materials, consumables, and stock, maintaining an accurate asset register of equipment along with a planned replacement schedule.Work in full compliance with health and safety legislation, including statutory obligations and best practice requirements, with particular attention to the safe handling and storage of chemicals.Support the wider Facilities team, when required, across internal and external University areas, in line with required standards and specifications.What We’re Looking ForProven experience managing cleaning or facilities services in a complex environmentStrong leadership and people management skillsExcellent understanding of health and safety compliance and best practiceOrganised, proactive, and able to manage competing prioritiesConfident communicator with the ability to work collaboratively across teamsQualifications

To be successful in this role, you will have:

A relevant qualification Supervisory or Management, or equivalent substantial experience.A relevant Health and Safety qualification.Experience and Knowledge

You will be able to demonstrate:

Extensive, proven experience leading the successful delivery of a cleaning serviceExperience managing performance at both individual and operational levels, including developing, monitoring, and reporting on service KPIs using relevant performance management toolsEvidence of developing and implementing effective strategies that drive service improvement, supported by measurable performance criteriaStrong working knowledge of the legal compliance framework for cleaning services, particularly Health & Safety and environmental legislationExperience ensuring risk assessments are completed and safe systems of work are in placeA good level of digital skills, including Microsoft Excel, Word, and PowerPoint

Closing Date: 29 May 2026

Department: Professional Support

Salary: £33,482 to £38,249 Per Annum - Full Time Permanent
Permanent