Business Process Manager (SAS004A)

The University of Lincoln prides itself on the quality of its teaching, which is reflected in our Gold award in the national Teaching Excellence Framework. We are also ranked in the top 20 universities in the UK in the Guardian University Guide 2020.

Students are at the heart of everything we do at Lincoln, from our award-winning teaching to our great industry links and outstanding student experience.

The student residential experience was recognised in 2015 as a critical element of student life at the University of Lincoln and the University embarked on a transformational change programme, moving from 1000 directly controlled Purpose Built Student Accommodation bed spaces to circa 2700 currently, with construction ongoing to increase beds to 4400+ by 2022. Due to this growth we have created a new Shared Services team to coordinate, oversee and guide unifying processes across the Accommodation Department.

We are looking to appoint a Business Process Manager.  You will lead and develop the new Shared Services team to oversee regulatory compliance, quality control, management information (MI), risk management planning, complaints management, business continuity planning, survey management; additionally, IT and financial coordination and the lead of SAS business systems.  This role will look at driving innovation and best practice to deliver a high-quality, sector leading service.

You may have worked in a range of environments: including IT, compliance or quality assurance. You will have significant management experience including of managing a team, report writing and budget management.  You will demonstrate a genuine commitment towards continual service improvement and devising innovative solutions, ideally focused around the customer experience. You will possess strong organisational, analytical and problem-solving skills and can work pro-actively, using a high level of initiative.

Closing Date: 22 Sep 2020
Category: Administrative and Professional Services