Residential Services Customer Service Assistant (1966422FB)

Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.   

This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team. 

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills.  You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential. 

This position is currently being advertised for 36-hours per week, on a Monday-Friday rota working between the hours of 8am and 8pm on a rotational basis. The core shifts will be 8am-4pm, 9am-5pm and 10am-6pm, with the possibility of 12-8pm to cover holiday or ad hoc shifts if needed. You will also be expected to be available for occasional weekend/evening working to support peak activity times during the academic year such as student arrivals/departure events and open days. 

To find out more about the work of Residential Services please visit our website Student accommodation | University of Southampton. 

Complete your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Lauren Ward (Recruitment Team) on +44 (0) 23 8059 2750 or email recruitment@soton.ac.uk. Please quote reference 1966422FB on all correspondence. 

Closing Date: 30 Sep 2022
Post Type: Management, Specialist & Administrative